Mission Statement – Redding is exceeding expectations!

Dear Mr Ryan;

I moved to Redding a few months ago and first came to Tops market as you carried Clover Dairy products. I have never, in my lifetime, experienced the kind of Blue Ribbon customer service I receive in your market. What an amazing group you have. I have been treated like gold, and I feel your staff must be recognized for their efforts…

I had been directed to Tops by Clover Dairy as you carried their yogurt. I didn’t see the flavor I loved, and inquired about it with Lindsey, a wonderful clerk in the store. The next week I was enjoying my favorite Black Cherry yogurt. I was impressed! I also love Strauss Farms Organic Nonfat milk and thanks to the caring devotion of Lisa Cole, I now have a standing order for 8 bottles each week. She calls me each week when the order arrives and alerts me if there is a delay. She has been incredible in maintaining the consistent availability of this product. Previously I had to travel across town to Raleys for this and Lisa has eliminated that need. I am continually amazed at her kindness and commitment each week to seeing that I am taken care of. Dennis always makes sure I am fully stocked with Clover yogurt and Cottage Cheese. I have asked for other special order items and the Tops attitude is “We are happy to do it.”

Your Wine Steward, Nick, has been great in ordering wine requested and continually keeps a very high quality selection available for all of us. His knowledge base about wine is incredible.

The store clerks are always outstanding, friendly and incredibly kind. Special thanks to Jaime, Marissa, and Lindsey for always making me feel like a VIP. Your store manager Jake is a bright spot in the shopping experience and always goes out of his way to say hello and see that you are taken care of. Bailee, a hard working student, always walks me to my car to help me with my milk order. It is like shopping with family. They remember personal things and always inquire if there is anything they can do to help. Going to your Redding store is like stepping back in time to the era when customer service was number 1. I am certain I have blundered and forgotten the names of some of the clerks who take care of me each week. Let me say they are all incredible at what they do.

I have stopped shopping at Raleys entirely as all of my favorite items are now available at Tops. I read your Mission Statement and I can assure you, the quality of customer service in Redding is exceeding expectations.

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